Welcome to medalsonline.co.uk

Frequently Asked Questions

HOW DO I MAKE A PURCHASE?

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

WHAT PAYMENT METHODS DO YOU ACCEPT?

IS IT SAFE TO USE MY CREDIT CARD ONLINE?

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

DO YOU SHIP TO PO BOXES?

CAN I SHIP TO MULTIPLE ADDRESSES?

HOW MUCH IS POSTAGE & PACKING?

WHEN WILL MY ORDER BE DISPATCHED?

IS MY PACKAGE INSURED?

HOW CAN I TRACK MY ORDER ON-LINE?

CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?

HOW DO I RETURN, CANCEL OR EXCHANGE AN ITEM?

WHAT IS YOUR ETHICAL AND ENVIROMENTAL POLICY?

 

HOW DO I MAKE A PURCHASE?

1. Once you have found an item you would like to purchase, simply select your item and click on the button ‘ADD TO BASKET'.

2. You can review the items in your shopping basket by clicking the 'SHOPPING BASKET' link at the top of the page.

3. You can use the “Remove Item” icon (next to subtotal) to delete items from your shopping basket.

4. Enter your delivery address in the “ESTIMATED DELIVERY” section to get a quote and select your DELIVERY METHOD.

5. Finally, click on 'PROCEED TO CHECKOUT' to complete your order.

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You will need to register with us to track your orders and review old purchases. Also, you can save your address so you can shop quicker next time you wish to make a purchase with us. It is very easy to create an account with us: Simply click on “LOG IN” and then click on the button “CREATE AN ACCOUNT”

 

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

If you have forgotten your password, just click on “FORGOT YOUR PASSWORD?” and follow the instructions.

You will receive an e-mail from Customer Support with a provisional password.  For security reasons we are unable to send your password via email.

 

WHAT PAYMENT METHODS DOES MEDALSONLINE.CO.UK ACCEPT?

We accept MasterCard, Maestro, Visa, Visa Debit, Visa Electron. 

 

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT MEDALSONLINE.CO.UK?

At Medalsonline.co.uk we take Data Protection very seriously. We use Secure Socket Layer (SSL) technology to make sure your shopping is safe and secure. This encryption technology protects the data you send to us over the internet. For more details regarding security, please read our Privacy Policy.

 

IS MY PERSONAL INFORMATION KEPT PRIVATE AND CONFIDENTIAL?

Rest assure, your personal information will be kept PRIVATE and CONFIDENTIAL and at no point will we rent, disclose or sell any information.

To register at Medalsonline.co.uk (https://www.medalsonline.co.uk/customer/account/login/):

We will need to know your name, mailing address and email address. Also, when processing your order online we will need your billing address and shipping address, telephone number (in case we need to contact you), credit card number and expiration date.

If necessary, these details may be shared with a credit reference agency to verify your order.

 

DOES MEDALSONLINE.CO.UK SHIP TO PO BOXES?

We  are able to deliver to Post Office boxes.

 

CAN I SHIP TO MULTIPLE ADDRESSES?

If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address. Unfortunately, you may only ship to one address per order.

We pride ourselves on our rapid service and aim to despatch all orders promptly:

We will send you an email confirming your order details and then let you know when your order has been dispatched.

You should receive your parcel within 3-7 working days.

 

HOW MUCH IS POSTAGE & PACKING?

UK cost for all orders is £8.00 includes insurance and postage

OVERSEAS is £14.00

 

WHEN WILL MY ORDER BE DISPATCHED?

We aim to dispatch all orders within 24 hours. Delivery time depends on the option you've chosen. Here are some specifics:

Orders are dispatched  in  2-5 working days UK and 7-14 working days overseas and will leave our office within 24 to 48 hours of payment being received.

During busy periods, such as Christmas, we also dispatch on Saturdays.

 

IS MY PACKAGE INSURED?

All the items we ship are insured whilst in transit from Medalsonline.co.uk to the provided shipping address. Once your items have been delivered to the specified delivery address, they are not longer insured.

If your box is damaged upon arrival, you can refuse the delivery. We recommend you let us know straight away.

 

HOW CAN I TRACK MY ORDER ON-LINE?

Once we have shipped your order, you will receive an e-mail confirmation of your shipping details and a tracking number.

If you have registered, you will be able to view and track the status of your shipment by signing in and selecting “MY ACCOUNT” in the followed by “MY ORDERS”.

 

CAN I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER HAS BEEN DISPATCHED?

Unfortunately we are unable to redirect orders once your items have been dispatched. Therefore, please make sure you provide a suitable shipping address for delivery and ensure there is someone there to receive the package or else provide details where the package can be left securely at your own risk.

 

HOW DO I RETURN, CANCEL OR EXCHANGE AN ITEM?

If you wish to cancel your order:

(a) you can notify us by email to info@medalsonline.co.uk before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with below.

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund for the item or an exchange credit as required.

The rights to return the goods to will not apply in the following circumstances: - in the event that the items has been used.

This does not affect your statutory rights.

Please return items to:

Norman W. Collett
56 Grierson Road
Honor Oak Park
London
SE23 1PE
UK

 

WHAT IS YOUR ETHICAL AND ENVIROMENTAL POLICY?

We will do everything possible to limit our carbon emission and our impact in the environment.

We try to reuse packaging wherever possible so your shipping packaging may look like it might have seen better days – it keeps costs down and our spirits up!