Welcome to medalsonline.co.uk

Terms & Conditions



1.1 You will be able to access most areas of this website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2.1 All prices include VAT. This is by Special Scheme and therefore not refundable or reclaimable.
2.2 We charge separately for packing, carriage, insurance and any other relevant charges. The final inclusive total will be displayed before payment is made and accepted via the automated checkout system.
2.3 Our prices are reviewed periodically.

3.1. Payment may be made via our automated online system using Mastercard, Switch / UkMaestro, Solo, Visa, Visa Debit / Delta and Visa Electron. This information is not captured by us but via SagePay, a secure Payment Service Provider (PSP) which complies with E-commerce transactions Card Schemes (Mastercard and Visa) Electronic Commerce Indicator (ECI).
3.2.If you have processed your order online using the SagePay payment pages your details are collected in a secure environment. The padlock shows that your details are collected using 128 bit secure SSL technology.
Once you have entered your details, SagePay will securely send these details to the bank to be authorised. This is a completely secure process and SagePay ensures that your details cannot be accessed by a third party.
SagePay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard.
3.3 We also accept payment by cheque, bankers draft - payable to : Norman W Collett, or you may way wish to telephone us with your debit or credit card payment details on 020 8291 1435 or contact us via emailinfo@medalsonline.co.uk  
3.4 We accept part exchange items. Please contact us with details.

4.1.Our aim is to despatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. 
4.2. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 5 working days. Overseas orders should normally be received within 10 working days.  We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. All orders will require a signature on delivery. 
4.3. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time.  We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less GBP5.00 or the products (whichever is less) to cover our postal and administrative costs. 
4.4. For security reasons, overseas orders will only be delivered to the cardholder's billing address. 

5.1 All items are sold as genuine and original unless otherwise stated. Any item proven to be incorrectly described has a full return privilege. Items must be returned within 14 days. 
The cost of returning goods to us shall be borne by you.
5.2 You will lose your right to return the goods if they are not returned in their original condition or if the goods have been offered for resale.
5.3 A refund will be granted subject to the above clauses for the purchase price of the item via the same method payment was made, unless otherwise agreed.

6.1 All items purchased from this website are dispatched via Royal Mail. The risk of loss under these conditions passes to you once we have obtained proof of receipt from Royal Mail.
6.2 The same conditions will apply should you have arranged for an alternate dispatch method.

7.1 You are granted a limited license to access and make personal use of this site and not to download (other than page caching and proof files, or files relating to services provided) or modify it, or any portion of it, except with express written consent from  Norman W Collett and our associates.
7.2 This license does not include any resale or commercial use of this site or its contents;
a) any collection and use of any product listings, descriptions, or prices;br> b) any derivative use of this site or its contents;
c) any downloading or copying of account information for the benefit of another merchant;
dd) any use of data mining, robots, or similar data gathering and extraction tools.
7.3 This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent from Norman W Collett and our associates.
7.4 You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this site
without express written consent from Norman W Collett and our associates. 
7.5 Any unauthorised use terminates the permission or license hereby granted. 
7.6 You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of this website, so long as the link does not portray this site and its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. Written permission must be obtained prior to establishing this hyperlink.
7.7 Any rights not expressly granted in these terms are reserved.

8.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. br> 8.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance,  repair or for reasons beyond our control. 

9.1 Other than personally identifiable information, which is covered under the Privacy Policy , any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. 
9.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; 
(b) for which you have not obtained all necessary licences and/or approvals; 
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data). 
9.3 You may not misuse the Website (including, without limitation, by hacking). 
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 8.2 or 8.3.

10.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. 
10.2 If you would like to link to this Website, after receiving written consent from Norman W Collett,. You may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: 
(a) you do not remove, distort or otherwise alter the size or appearance of our logo; 
(b) you do not create a frame or any other browser or border environment around this Website;
(c) you do not in any way imply that we are endorsing any products or services other than our own;
(d) you do not misrepresent your relationship with us nor present any other false information about us; 
(e) you do not otherwise use any of our trade marks displayed on this Website without our express written permission;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.
10.3 You shall fully indemnify Norman W Collett, and our associates for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 9.2.

11.1 If you are under the age of eighteen you may register or use this website only with the consent of a parent of guardian.
11.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any customer code issued rests with you and if you know or suspect that someone else knows your customer code, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions. 

12.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. 
12.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website. 
12.3 Acceptance of an order takes place when we dispatch the order.
12.4 We reserve the right to cancel any order / sale.
12.5 We may refuse to accept an order:
a) where goods are not available;
b) where we cannot obtain authorization of your payment;
c) if there has been a pricing or product description error;
d) if you do not meet any eligibility criteria set out in our terms and conditions.

13.1 Norman W Collett, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website. 
13.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
13.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. 
13.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

14.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
14.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

15.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
15.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
15.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
15.4 Please review our other policies on the notes on ordering page. These policies also form part of the conditions and terms that apply to the use of this website.

If you have any questions regarding any terms and conditions on this website please email: info@medalsonline.co.uk